Custom Domain

Overview

Custom domains allow you to use your own domain name for your Votonic community instead of the default subdomain.votonic.app URL. This provides a more professional and branded experience for your users.

Prerequisites

• A Votonic Premium subscription
• A domain name that you own and can configure DNS settings for

Setting Up a Custom Domain

1. Navigate to your community's Settings page
2. Select the "Custom Domain" option from the settings menu
3. Enter your domain in the URL field (e.g., feedback.yoursite.com or feedback.com)
4. Click "Save" to register your domain with Votonic

Configuring DNS Records

After saving your custom domain in Votonic, you'll need to configure your domain's DNS settings:

1. Log in to your domain registrar or DNS provider (e.g., GoDaddy, Cloudflare, Google Domains)
2. Add a CNAME record with the following settings:
   • Host/Name: Your domain or subdomain (e.g., feedback or @)
   • Value/Target: custom.votonic.app
   • TTL: Use default (usually 3600 or 1 hour)

Verifying DNS Configuration

Votonic automatically checks your DNS configuration every 10 seconds after you save your custom domain. The settings page will show:

• A success message with green checkmark when properly configured
• Configuration guidance if your DNS settings aren't correctly set up

Reverting to Default Subdomain

If you need to remove your custom domain:

1. Go to the Custom Domain settings page
2. Click the "Reset to Subdomain" button
3. Confirm the action in the dialog that appears

Your community will immediately revert to using your original .votonic.app subdomain.

Troubleshooting

If your custom domain isn't working:

1. Ensure your CNAME record points to custom.votonic.app (including the trailing period)
2. Check that you've set up the record for the correct subdomain
3. Wait for DNS propagation to complete (up to 48 hours)
4. If problems persist, contact your domain registrar to verify your DNS settings