Internal Comments

Overview

Internal comments allow community moderators and admins to leave comments on posts that are only viewable by other moderators and admins. These comments are hidden from the public, creating a private communication channel for your team.

Benefits of Internal Comments

Internal comments help you:

• Keep track of issues within your team
• Have discussions about feedback without exposing them to users
• Maintain context by keeping team conversations attached to the relevant post
• Coordinate responses and actions with other team members

Using Internal Comments

Creating an Internal Comment

1. Navigate to any post in your community
2. Start writing your new comment
3. Ensure 'Internal' is checked next to the submit button
4. Submit your comment
5. The comment will be marked as internal and only visible to other moderators and admins

Replying to Internal Comments

Any reply to an internal comment will also be internal. This ensures that entire conversation threads remain private when needed.

Identifying Internal Comments

Internal comments are visually distinguished from public comments:

• A special indicator shows that a comment is internal
• Only users with moderator or admin permissions can see these comments
• The comment count visible to regular users does not include internal comments

Use Cases

Team Coordination

Use internal comments to coordinate how to handle specific feedback:

• Discuss the priority of a feature request
• Plan how to respond to a bug report
• Assign team members to investigate issues

Context Preservation

Keep important context alongside the original post:

• Document attempted solutions that didn't work
• Note relevant internal discussions or decisions
• Track progress updates that aren't ready to be shared publicly

Sensitive Information

Discuss sensitive information related to feedback:

• Technical limitations that shouldn't be publicly disclosed
• Business considerations affecting feature implementation
• Timeline discussions before making public commitments